Help Desk

For technical help and enquiries, please contact the Help Desk:

As we’re working in a hybrid mode, MASSIVE has temporarily disabled the Help Desk phone service. We are looking to implement a new system for telephone requests. In the meantime, if you would like to speak to a member of the MASSIVE team, please send an email to and provide your telephone number.

General Enquiries

For general enquiries, please email:

Postal Address

MASSIVE Coordinator
Monash eResearch Centre
Building 75, The STRIP
Monash University, Clayton Campus
Wellington Road, Clayton
Victoria 3800